Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

Which Auren Glow product is right for me?

Each Auren Glow formula is made to target a specific need. If you want to brighten and nourish your complexion, the Radiance Face Oil is ideal. If your goal is to strengthen your hair and improve scalp health, the Rosemary Hair & Scalp Strengthening Oil will be perfect for you. You can find more details directly on each product page, or reach out to us for personalized advice.

What are the ingredients in your products?

Each product page includes clear usage instructions, but here’s a quick overview:

 

-High Frequency Facial Wand: Use it on clean, dry skin for about 5–10 minutes, focusing on problem areas. It helps boost circulation, stimulate collagen, and improve overall skin texture.

 

-Radiance Face Oil: Apply a few drops to your face right after your wand session or as part of your daily routine, morning and night. It locks in moisture and gives your skin a lasting glow.

 

-Rosemary Hair & Scalp Strengthening Oil: Massage a few drops into your scalp two to three times per week. Leave it on for at least 30 minutes before washing, or overnight for deeper nourishment.

Consistency is key — you’ll start seeing visible results within a few weeks of regular use.

Can I combine multiple Auren Glow products?

Yes, absolutely. All Auren Glow products are designed to complement each other. The Radiance Face Oil works beautifully with the High Frequency Facial Wand for a firmer, more radiant complexion. The Rosemary Hair Oil can easily be added to your regular hair routine to enhance shine and hydration over time.

Are Auren Glow products suitable for all skin and hair types?

Yes. Our formulas are gentle, effective, and suitable for all skin and hair types, including sensitive skin and textured or fine hair. If you have specific concerns like acne-prone skin or scalp sensitivity, we recommend performing a quick patch test before first use.

3. Payment Questions

What payment methods do you accept?

We accept all major payment methods including Shop Pay, Visa, Mastercard, American Express, Cartes Bancaires, Apple Pay, Google Pay, and PayPal. You can choose the option that suits you best at checkout.

Is my payment information secure?

Yes. Every transaction on Auren Glow is processed through encrypted and secure payment gateways. We never store your card details, and all data is protected using SSL encryption technology to keep your information completely safe.

4. Shipping Questions

How long does shipping take?

All orders are processed within 24 hours and delivered within 3 to 5 business days, regardless of your location. Once your order ships, you’ll receive a tracking number by email so you can follow every step of your delivery.

How much does shipping cost?

Shipping is completely free on all orders. There are no hidden fees — the price you see at checkout is the final price.

Do you ship internationally?

Yes, we ship worldwide. Wherever you live, your order will arrive within 3 to 5 business days thanks to our international fulfillment network.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team anytime by emailing support@zennstorebusiness.com. 

Our team is always happy to help with your orders, product questions, or any concerns you may have.

What are your business hours?

Our support team is available 7 days a week, from 9:00 AM to 6:00 PM (CET). We usually respond within 24 hours, even on weekends.

How can I provide feedback?

We love hearing from our customers. You can leave feedback through the Contact page on our website or send us an email at support@zennstorebusiness.com. Your feedback helps us grow and improve every day.

Do you have a physical address?

We currently operate fully online, which allows us to serve customers worldwide more efficiently. For returns or order-related questions, just contact our support team, they’ll guide you through every step ;)